All Service Sales Academy content will now be available at:
http://www.ctionline.com
Access the content by logging in to the Learning Management System
on the new website.
Focused on Helping Your Team Achieve Sales and
Customer Service Excellence
Welcome to the Service Sales Academy website. This site is for subscribers of CTI’s Service Sales Academy, an ongoing, subscription based education program just for Service Advisors and Shop Owners who wish to grow their sales, attain high levels of customer satisfaction, and improve customer retention within their organization.
TECHNET Professional Member Sign Up CLICK HERE
Have a NEW HIRE? Need to get them up to speed? Try this:
The below schedule is a suggestion for bringing a New Hire service counter employee up to speed over a period of 24 months. It takes into account limited time for self-study, the importance of establishing an understanding of selling process, and various methods of learning. Although the suggestion is presented in order, based on a new hire’s experience, you may choose to enter the process at any point. Shown below is just the first 12 months! Ask us for the rest!
Follow the VIDEOS link below to access the playlist of videos associated with the suggested training schedule. The videos marked “coming soon” will be added over the next few weeks and months, so stayed tuned to the Service Sales Academy app for weekly video releases!
Month 1 – 3 the Associate should complete:
Sales Process Associated Games (AA Sales Guru)
Virtual Instructor Led Training (VIDEOS)
- Customer Buying Process in General
- Step One: Need Recognition
- Step Two: Gather Information
- Step Three: Determine Alternatives and Options
- Step Four: Purchase Decision
- Step Five: Post-Purchase Behavior
UltiGoal use with goals based on Customer Buying Process
Online Assessment
Month 4 – 6 the Associate should complete:
Sales Process Associated Games (AA Sales Guru)
Virtual Instructor Led Training (VIDEOS)
- Selling Process in General
- Sales Process Step 1: Listen
- Sales Process Step 2: Present and Explain Options
- Sales Process Step 3: Ask for Feedback
- Sales Process Step 4: Just Ask for the Sale!
- Sales Process Step 5: Manage the Customer Relationship
UltiGoal use with goals based on Sales Process
Online Assessment
Month 7 – 9 the Associate should complete:
Sales Process Associated Games (AA Sales Guru)
Virtual Instructor Led Training (6 videos)
- Selling from the Courtesy Inspection
- Fixed Right the First Time
- Dealing with an Upset Customer
- Active Listening Skills
- UltiGoal use with goals based on Selling from the Courtesy Inspection
Online Assessment
Month 9 – 12 the Associate should complete:
Sales Process Associated Games (AA Sales Guru)
Virtual Instructor Led Training (6 videos)
- Service Counter Process: Scheduling
- Service Counter Process: Greeting the Customer
- Service Counter Process: Gathering Customer Information
- Service Counter Process: Importance of Your Word Tracks
- Service Counter Process: Avoiding Pitfalls
- Service Counter Process: Dispatching Repair Orders
UltiGoal use with goals based on Selling from the Courtesy Inspection
Online Assessment
Helping the Automotive Repair Industry Achieve Sales and Service Excellence
TECHNET Professional Member Sign Up CLICK HERE
Focused on Helping Your Team Achieve Sales and Customer Service Excellence
Welcome to the Service Sales Academy website. This site is for subscribers of CTI’s Service Sales Academy, an ongoing, subscription based education program just for Service Advisors and Shop Owners who wish to grow their sales, attain high levels of customer satisfaction, and improve customer retention within their organization.
As a subscriber to the Service Sales Academy you receive:
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Four content packed video releases each month, available 24/7, where you will: - Watch industry leading professionals deliver the latest thinking in growing customer retention, increasing customer satisfaction, and gaining gross profit. - View presentation notes, video, and animations associated with the class topic.
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Access to the SSA App available on the iOS, Android, Blackberry, Microsoft, and Amazon platforms - download for free! Search your play store for Service Sales Academy.
- Access to the fun gaming platform AA Sales Guru – play games to reinforce the learning obtained from the videos or instructor led classes. See how you do against other Service Advisors and Shop Owners.
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Subscriber only access to the Service Sales Academy website where you have access to: - A weekly blog from industry leading consultants and instructors. - A Service Advisor Forum where you can interact with your counterparts on topics of interest. - A monthly video blog recorded by industry leading professionals. - Downloadable content designed to make your job easier and improve communication within your organization. - Books, DVD’s, and other resources to help promote growth, communication, customer satisfaction, and gross profits.
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Subscribers to the Service Sales Academy may also request Instructor Led Training (ILT) for groups of 10 or more repair shops. For more information contact your local CARQUEST or Advance Auto Parts representative.
